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Benefits

Charter is here to reliably and discreetly deliver your ostomy & continence products FREE to your home.

We know that getting used to your condition can be a challenge, and you may have questions. Working in partnership with your nurse, our specialist team is here to help you with any aspect of your new routine.

 

Our care programs have specifically been designed to ensure you receive the right advice when you need it.  You can find out more about these services here:

 

Ostomy care program
Continence care program
Bowel care program 

 

Privacy and discretion are vital too, so we ensure that all our parcels are delivered discreetly by our delivery partner with no branding or obvious marking of what’s inside. 

 

Care Delivered.

Ostomy benefits

Ostomy benefits

Included in your first order:

  • Polybag
  • Reply envelope
  • Welcome leaflet
  • Getting the best from Charter
  • Fridge magnet
  • Order reminder stickers

 

We will cut your ostomy bags to the size you have indicated on your template. You only need to send us your template once and we will store this information to make ordering easy. Your stoma may change shape, just ask us for a new template guide so we can update our records.


 

Included in your second order:

  • Ostomy day wallet (fold-up blue bag)
  • Polybag
  • Reply envelope
  • Out and About leaflet
  • Travel Certificate
  • No Waiting Card
  • Ostomy cutting guide
Order ostomy products online
Continence benefits

Continence benefits

Included in your first order:

  • Polybag
  • Reply envelope
  • Welcome leaflet
  • Getting the best from Charter
  • Fridge magnet
  • Order reminder stickers

 


 

Included in your second order:

  • Continence day bag
  • Polybag
  • Reply envelope
  • Out and About leaflet
  • Travel Certificate
  • No Waiting Card
Order continence products online
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