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Supporting Your Patients

It's simple and quick to create an account to register your patients,  order products and samples at any time of day.

 

Dedicated Healthcare Professional Support:

England & Wales: 0800 374 654
Scotland: 0808 168 3850
Northern Ireland: 0800 581 220

 

 

Simple prescription re-ordering

Your patient will be immediately able to see the registration order that you placed for them and with one click of a button repeat that order. The essential complimentary items will automatically be added to their order so you can be sure they have what they need.

 

Managing their addresses

Your patients can select up to four different delivery addresses to ensure their prescriptions are delivered conveniently where they want them to be. For example, patients may convalesce with family rather than go home immediately or many like their delivery sent to a work address. With UPS as our delivery partner, discreet delivery in unbranded packaging makes this possible.

 

Reminders

To keep in line with guidelines, we always recommend that your patients only order what they want and on a monthly basis.  To assist developing a routine, they can set up reminders of when to place their order via text, email or on the website when they visit.

 

Order updates

Keeping patients informed of order progress is important to help manage supplies.  As we always request a prescription before dispatching an order, there can be a delay of up to two weeks between placing an order and delivery.  Charter keeps your patients up to date on the progress of their order by email or text, or they can log-in and check their order history.

 

Notifications are sent when:

  • Order is confirmed with order number
  • Prescription received
  • Order dispatched.

 

Arranging delivery

We can arrange to leave the parcel in a safe place, with a neighbour or at one of UPS’s 3,000 collection points.  Just create an account with UPS to track a delivery https://www.ups.com.

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