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Registering your patients

Once you have created your account registering your patient is quick and easy, allowing you to place their first order at any time of day.

Register a patient or order products/samples here


Healthcare Professional Team

To ensure we provide you the best possible service, we have created a dedicated team within our Customer Care department specifically for Healthcare Professionals. The team is made up of some of our most experienced staff that should be able to handle your orders or enquiries quickly and efficiently.

The dedicated number for Healthcare Professionals is 0800 374 654 or if calling from a mobile the best number to use is 01733 392 369.


Charter Scotland

Please note, we have a dedicated line for our Healthcare Professionals in Scotland,  call us on - 0808 168 3850. 


From your account you can:

  • Register patients and create their first order
  • Order samples
  • Check orders placed by a patient and view their order history
  • Explore our comprehensive online product catalogue 


Keeping you informed

You can view your patients’ ordering history online.

Should we have any concerns about your patient or their ordering pattern we will inform you.

We will ensure that your patients GP is kept up to date with their order history. 



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