The Charter website is owned and operated by Coloplast Limited, having its principal office in Nene Hall, Peterborough Business Park, Orton, Peterborough, PE2 6FX. Charter has created this cookies and privacy statement in order to demonstrate our firm commitment to privacy.
Your Personal Data
We hold your personal information for administration and to process your orders. We will only share this information with healthcare professionals and others needed to deliver your products, or if required by law.
We do not pass these on to any third parties however we may wish to contact you for feedback or research on products and services available through Charter or Coloplast.
When appropriate, we do keep customers informed about new products and services by telephone, post, SMS or email.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at: www.allaboutcookies.org.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
Category 1 – Essential cookies
When a user visits Charter, a session is started when a user logs into their account. The session is then active until the user either logs out or closes down their browser. During the session’s existence it will contain information about the user’s account and also the order i.e. items the user has added to their order/shopping cart. This session information is used only to allow the user to place an order on the Charter website and none of this information is transmitted to any third party organisations.
Category 2 – Performance cookies
Charter uses category 2 performance cookies: Google Analytics via Google Tag Manager to track how content provided is being used. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This tracking allows us to gain a better understanding of potential areas for improvement so as to continually improve the relevance of and accessibility to, the content we provide.
These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. To this end Charter may at times deposit certain cookies on a visitor´s computer. However should you have ´cookies´ disabled on your machine then you continue to have exactly the same access to Charter content as with ´cookies´ enabled, it will only result in slightly less accurate usage figures for our own internal reports.
This usage information will only be used within Charter, and our relevant partners, to increase the quality of content, servicing, support to our visitors and registers e-commerce transactions but no client-data is sent. Some of this information may be made public from time to time, however it will only be in an aggregate, non-personally identifiable form, such as how many visitors have been to Charter.co.uk.
To provide a better service, we track validation errors that might occur upon user-registration. We do not track any personal information, just the names of the fields which were filled out incorrectly.
Our website´s registration form requires users to give us contact information (like their name and e-mail address) and demographic information (like their sex and age). We use customer contact information from the registration form to send orders and samples when requested. This website collects information only for internal purposes. Personal information will not be shared with or sold to any third party (outside the Coloplast Group).
Personal information is collected only during the registration process. E-mail addresses are used only to deliver requested information. This website contains links to other sites. Charter and the Coloplast Group is not responsible for the privacy practices or the contents of such websites.
This website has security measures in place to protect the loss, misuse and alteration of the information under our control.
Any communication or material you transmit to the website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated by Charter and Coloplast or its affiliates as non-confidential and non-proprietary in accordance with this clause. You expressly waive any confidentiality in relation to such material and grant Coloplast or its affiliates a royalty free licence to compile and use any such material for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, you expressly acknowledge that the Coloplast is free to compile and use any ideas, concepts, know-how, or techniques contained in any communication you send to the website for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
The Charter website is owned and operated by Coloplast Limited, having its principal office in Peterborough, Great Britain. Coloplast maintains the website for the purposes of free home delivery of ostomy, continence and wound care products. You may download material displayed on the website for non-commercial use only, provided you keep intact all copyright, trademark and other proprietary notices. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including the text, images, audio and video for public or commercial purposes, without written permission from Charter /Coloplast.
Charter /Coloplast reserves the right to delete, modify or supplement the content of this website at any time for any reason without notification to anyone.
Ordering products and samples
You can order either complimentary Coloplast samples, or larger quantities of items which will be chargeable. To order either, you will need to register as a Patient or a Healthcare Professional first. This process should only take a short while, and you can then login and place a prescription order or sample request. Healthcare Professionals may wish to have samples delivered to their workplace.
If you are requesting products which you need to pay for, you will need to use a valid credit card on the relevant pages, or our Charter team will call you back to take payment. An on-line secure payment environment is included in this web site.
If you are requesting one or more product samples, please note that there is standard number of each product which is allowed in our sample packs.
Agreeing to these terms and conditions confirm that you are happy for Coloplast Limited to hold personal information about you on their database in order to supply you with products, information and services and keep you up to date with the latest products and improvements.
Products shown may not be available in all countries or may be known by a different name. Indications for use may vary from country to country. You should always check with your local healthcare professional and read the instructions prior to use.
You should assume that everything you see or read on this website is protected by copyright unless otherwise stated and may only be used according to these Legal Aspects. Charter / the Coloplast Group does not warrant or represent that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with Charter / Coloplast Group. Images are either the property of, or used with permission by Charter /the Coloplast Group. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Legal Aspects. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Any communication or material you transmit to the website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as non-confidential and non-proprietary. Anything you transmit may be compiled and used by Charter /the Coloplast Group or its affiliates for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Charter / the Coloplast Group is free to compile and use any ideas, concepts, know-how, or techniques contained in any communication you send to the website for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
Information on the website
We use reasonable efforts to include accurate and up-to-date information on the website. However, Charter / the Coloplast makes no warranties or representations as to the accuracy of the information. Charter /Coloplast assumes no liability or responsibility for any errors or omissions in the contents of this website.
The information provided on this website is not a substitute for medical care. If you have, or suspect you have, a health problem, you should always consult with a healthcare professional.
Trademarks and logos
The trademarks and logos, displayed on the website, are trademarks of Charter and Coloplast. Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the website without the written permission of the Charter /Coloplast or such third party that may own the trademarks displayed on the website.
This website may link to other websites that are not under the control of the Charter /Coloplast. These links are offered for your convenience. Charter /Coloplast is not responsible for the content of such websites and shall not be liable for any damages or injury arising from the content of any other website.
We welcome links to this website. You are free to establish a hypertext link to this website as long as the link does not state or imply any sponsorship or endorsement of your website by the Charter /Coloplast or any of its affiliates. Nor may you incorporate any intellectual property or copyrighted material of this website elsewhere.