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Contact us

If you need to contact us, please complete the form below and we´ll get right back to you.

Use this form for any of the following queries:

  • Set up or assistance with online ordering - alternatively, our video guides cover everything from getting started, the registration process for new and existing customers, and the process for setting notifications and reminders on your prescriptions
  • General queries regarding any of our products or service
  • Orders you have placed
  • Delivery of your products
  • Literature or brochures

 

Alternatively, you can phone us on Freephone 0800 587 4047, or 03301 233188 if calling from a mobile. 

 

Opening hours:
Monday to Friday - 09:00- 18:00
Saturday - 09:00 - 12:30pm. 

 

We also have a dedicated Freephone line for our customers in Scotland - you can get in touch on 0800 917 8639

 

Complaints process

 

The experience our customers have with Charter, either online or over the phone is important to us. If you have a concern or are unhappy with the level of service you've received then please do contact us so we can help to put things right.

Travel abroad

If travelling abroad please ensure you have enough supplies to last the duration of your holiday. In the event you have an emergency please feel free to contact the Coloplast office in the country of your destination. They can support you with any queries you may have, as well as provide you with information on how best to get the supplies you need. View a list of Coloplast offices from around the world. 

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