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Simple ordering, Secure delivery


I use Charter because I wanted to use an ostomy supply company that did online ordering. Charter carry a wide variety of products, organised on their site in an efficient and understandable layout. 

Louise Hunt (OC customer)

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Their service keeps you well informed of your order through a variety of means, and speaking to an adviser is always a pleasure; they are friendly and knowledgeable.

Their service allows me to reorder my ostomy products with ease and confidence. My orders arrive with discretion and I would highly recommend them to other ostomates.


I have been a customer for the last four years now and whilst there are other providers out there, I've chosen to stick with Charter.

From their simple to use website to their friendly call centre who are always there to help, they take care of all my catheter needs so I can keep busy getting on with my life!

Neil Malcolm (CC customer)

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Take the next step in your career

Take the next step in your career

Full and part time customer service jobs on your doorstep

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Electronic Prescription Service

Electronic Prescription Service

EPS enables your GP to send us your prescription electronically.

Learn about EPS
Caring, helpful staff

Caring, helpful staff

Our experienced, knowledgeable team understand your needs and are available to help you with your order & delivery. 

Why Charter
Free discreet home delivery

Free discreet home delivery

Your order is delivered directly to you. All parcels are in unmarked packaging to ensure complete discretion.

How it works
How to register

How to register

It's quick and easy to register as a new customer or access your existing customer details online.

Register today
Free Complimentary items

Free Complimentary items

We provide complimentary items with every prescription order, to help you with your routine.

View complimentary items
Always in the know

Always in the know

You can receive notifications and alerts, keeping you updated on the progress of your order.

Set up notifications
Charter recognised with Contact Centre Awards

Charter recognised with Contact Centre Awards

The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.  


Highly regarded for its robust judging process, the ECCCSAs recognise organisations that are leading the way in delivering exceptional service to customer.

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